These Terms & Conditions (this “Agreement”) are entered into between you, the user (“You”), and the law firm or attorney identified to you in the Service interface (including on the landing page, intake page, or scheduling page) as the provider of legal services (“Provider”). This Agreement governs Your access to and use of the LegalScout-powered online intake and scheduling experience (the “Service”).

The Service is a technology-enabled intake and communications tool that may include an interactive AI-powered interview agent (e.g., “Amicus”), transcription, summarization, and optional scheduling and messaging features. The Service is made available to Provider by a third-party technology vendor (the “Platform Operator”). Provider uses the Service to communicate with prospective clients, collect information, and (if enabled) offer appointment scheduling or other interactions.

By clicking “I Accept,” accessing, or using the Service, You indicate Your acceptance of and agreement to be bound by this Agreement. If You do not agree, You may not use the Service.

1.    Geographic and Jurisdictional Limitations

By using the Service, You represent and warrant that You are (i) a resident of one of the 50 United States or one of its territories or possessions, and (ii) physically located within the United States at the time of using the Service. The Service is not available to individuals located outside the United States. If You do not meet these requirements, You are not authorized to use the Service.

2.    No Legal Advice; Limitations of AI Interaction

You acknowledge and agree that any interaction with the Service, including any responses, suggestions, summaries, or information provided through the Service, does not constitute legal advice and is not a substitute for advice from a qualified attorney who has been engaged to represent You.

The Service is an AI-powered technology tool and is not a lawyer. It may not understand nuanced legal circumstances and may generate inaccurate, incomplete, or out-of-date content. You agree that You will not rely on information provided by the Service for making legal decisions or taking legal actions. Provider makes no representations or warranties as to the accuracy, completeness, or appropriateness of information provided through the Service for any specific legal situation. You assume all risk and responsibility for actions taken or decisions made based on information provided through the Service.

3.    No Attorney-Client Relationship; No Privilege Until Engagement

Using the Service, submitting information, receiving a summary/brief, communicating with the AI agent, or scheduling an appointment does not, by itself, create an attorney-client relationship between You and Provider.

An attorney-client relationship is formed only if and when (i) Provider confirms acceptance of You as a client (including completion of any conflict checks Provider deems necessary), and (ii) You and Provider execute a separate written engagement agreement (or Provider otherwise confirms engagement in writing), and (iii) any required retainer or fee deposit is received, if applicable.

Until an attorney-client relationship is formed, communications through the Service may not be treated as privileged or confidential under the attorney-client privilege or work-product doctrine. You should not submit information that You consider highly sensitive unless and until Provider confirms an attorney-client relationship in writing.

4.    Intake Information; Recording; Transcription; Summaries

You understand and consent to the following:

• Your interactions with the Service (including voice conversations with the AI agent and text-based interactions) may be recorded, transcribed, and stored.
• Information You provide during the intake process (including personal information and details about Your legal issue) may be compiled into a summary or brief for Provider’s review to determine whether Provider may be able to assist You and whether Provider is willing and able to offer a consultation or representation.
• Provider may use the Service to request additional information from You, to route Your intake to appropriate personnel, and (if enabled) to offer appointment scheduling or other interactions.
• While Provider and/or the Platform Operator implement reasonable security measures, no system is perfectly secure. You should exercise discretion when providing information through the Service.
• Provider cannot guarantee absolute confidentiality of information shared through the Service prior to the establishment of an attorney-client relationship.

Recording consent. You acknowledge that Pennsylvania and other jurisdictions may require consent of all parties to record communications. By using the Service and participating in any recorded interaction, You give Your consent to such recording, transcription, and storage. If You do not consent, do not use the voice features and do not proceed with the interaction.

5.    Scheduling; Communications; Cancellations

If scheduling features are enabled, You may be offered the ability to request or book an appointment with Provider. Appointment availability is not a guarantee of representation. Provider may cancel or reschedule appointments in Provider’s discretion, including due to conflicts checks, staffing, emergencies, or determination that Provider cannot assist with the matter.

You are responsible for providing accurate contact information. You authorize Provider (and service providers acting on Provider’s behalf) to contact You at the phone number(s) and email address(es) You provide for purposes related to Your intake, scheduling, confirmations, reminders, and follow-up communications. Message and data rates may apply.

If the Service provides an opt-out mechanism for text messages (e.g., replying “STOP”), You agree to use that mechanism to opt out of non-essential text communications. Opting out may limit Provider’s ability to communicate with You about scheduling and intake.

6.    Privacy Policy; Data Processing Roles

By using the Service, You consent to the collection, use, and disclosure of Your personal information as described in Provider’s Privacy Policy, which is incorporated by reference and available at https://generalcounsel.online/privacy.

a.        Provider as primary recipient of intake information

Provider is the intended recipient of the information You submit through the Service for purposes of evaluating Your inquiry, performing conflict checks as Provider deems appropriate, communicating with You, and (if applicable) providing legal services under a separate engagement agreement.

b.       Platform Operator as service provider

The Platform Operator provides technology that enables the Service and may process information on Provider’s behalf (for example, hosting, transcription, summarization, analytics, communications delivery, and scheduling integrations). The Platform Operator is not a law firm and does not provide legal advice or legal services to You.

c.        Third-party subprocessors and integrations

The Service may use third-party vendors (for example, cloud hosting, telephony, SMS/email delivery, calendar systems, and AI model providers) to support functionality. Provider may permit such vendors to process information as needed to provide the Service.

d.       Requests regarding personal information

To request access to, correction of, or deletion of Your personal information (to the extent required by applicable law and subject to Provider’s legal and operational obligations), contact Provider at admin@generalcounsel.onine or as provided on the Service “Contact Us” page.

7.    Erroneous or False Information; User Responsibility

You acknowledge and understand that, due to limitations inherent in AI technology, the Service may occasionally provide information that is inaccurate, incomplete, out-of-date, or otherwise erroneous. Such errors may stem from software bugs, training data limitations, Your inputs, data inaccuracies, or limitations in the AI’s ability to interpret complex issues.

YOU UNDERSTAND THAT RELIANCE ON ANY INFORMATION PROVIDED THROUGH THE SERVICE IS AT YOUR OWN RISK. YOU AGREE THAT PROVIDER SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES resulting from reliance on erroneous or false information provided through the Service. You are strongly encouraged to consult a qualified attorney before making decisions or taking actions based on information provided through the Service.

8.    User Representations; Acceptable Use

You represent and warrant that information You provide through the Service is accurate to the best of Your knowledge and that You will not impersonate any person or submit information you do not have the right to provide.

You agree not to misuse the Service, including by: (i) attempting to probe, scan, or test the vulnerability of the Service; (ii) attempting to reverse engineer or circumvent security or access controls; (iii) using the Service to transmit unlawful, infringing, defamatory, harassing, or harmful content; (iv) introducing malware; or (v) using the Service in a manner that interferes with or disrupts the Service.

Provider may suspend or terminate Your access to the Service at any time if Provider reasonably believes You have violated this Agreement or if Provider determines Provider cannot assist with Your matter.

9.    Intellectual Property; License to Process User Content

The Service and all underlying software, workflows, and content (excluding Your submissions) are owned by Provider and/or the Platform Operator and are protected by intellectual property laws.

You retain any rights You may have in the information and materials You submit through the Service (“User Content”). You grant Provider and the Platform Operator a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, transcribe, analyze, summarize, and otherwise process User Content as necessary to provide, maintain, secure, and improve the Service, to generate intake summaries/briefs, and to communicate with You about Your inquiry.

10.   Disclaimer of Warranties

THE SERVICE AND ALL INFORMATION PROVIDED THROUGH THE SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

YOU ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICE AND ANY RELIANCE ON INFORMATION PROVIDED THROUGH THE SERVICE IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability; Indemnification

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER’S TOTAL LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNT PAID BY YOU (IF ANY) FOR USE OF THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED DOLLARS ($100).

You agree to indemnify and hold harmless Provider and its affiliates, officers, directors, employees, and agents from and against claims, demands, actions, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to (i) Your use of the Service, (ii) Your violation of this Agreement, or (iii) Your violation of any law or the rights of any third party.

12. Referrals; No Guarantee of Representation or Outcome

Provider may determine, in Provider’s discretion, that Provider cannot assist You. Provider may decline to offer a consultation or representation for any reason not prohibited by law. The Service does not guarantee that Provider will accept You as a client, that You will receive an appointment, or that any legal outcome will be achieved.

If Provider refers You to another attorney or law firm, any relationship formed will be between You and that attorney or law firm under separate terms. Provider is not responsible for the acts or omissions of third-party attorneys or law firms not within Provider’s organization.

13. Release (Third-Party Providers)

To the extent permitted by law, You release Provider and its affiliates, officers, directors, agents, and employees from claims, demands, liabilities, losses, damages, and causes of action of any kind that arise from or relate to Your interactions with any third-party attorneys or legal service providers to whom You are referred, including any wrongful act, omission, debt, breach of contract, or other claim by or against such third parties.

14. Changes to the Service or Agreement

Provider may modify the Service or this Agreement from time to time. Updated terms will be posted within the Service or otherwise made available to You. Your continued use of the Service after the effective date of any update constitutes acceptance of the updated Agreement.

Provider may discontinue the Service (in whole or in part) at any time.

15.   Notices; Contact Information

Questions about the Service or this Agreement should be directed to Provider at admin@generalcounsel.online.

16.  Governing Law; Venue; Dispute Resolution

This Agreement and any dispute or claim arising out of or relating to this Agreement or the Service shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws principles.

The Parties agree to first attempt to resolve any dispute through good faith negotiation. If the dispute cannot be resolved through negotiation, the dispute shall be exclusively subject to the state and federal courts located in Pennsylvania, and the Parties consent to personal jurisdiction and venue in such courts. Notwithstanding the foregoing, Provider may seek injunctive or other equitable relief in any jurisdiction to protect Provider’s intellectual property rights or confidential information.

17.  Miscellaneous

Severability. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Provider’s failure to enforce any provision of this Agreement is not a waiver of Provider’s right to do so later.

Assignment. You may not assign this Agreement without Provider’s prior written consent. Provider may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of assets.

Entire Agreement. This Agreement (together with the Privacy Policy incorporated by reference) constitutes the entire agreement between You and Provider regarding the Service and supersedes all prior or contemporaneous understandings regarding the Service.

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date You use the Service